Curated resources to help improve your medical practice’s success

Featured Topic: Understanding What Patients Expect in their Care Journeys

What do patients really think? It’s time to find out.
White paper
Patient satisfaction

What do patients really think? It’s time to find out.

Do you know what your patients really think? In this Klara report, we explore the findings from our survey of 2,000 patients to help you better understand the expectations of today’s patients. We look at the different stages of a patient’s interactions with a doctor’s office, taking inventory of consumer perceptions and behaviors pertaining to the concept of the “Digital Front Door.”

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7 Ways Better Patient Communication May Help Improve Your Bottom Line
White paper
Revenue

7 Ways Better Patient Communication May Help Improve Your Bottom Line

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What Patients Really Want: Where Does Your Practice Stack Up?
Webinar
Patient satisfaction

What Patients Really Want: Where Does Your Practice Stack Up?

In this webinar, we’ll explore the findings from Klara’s “Patient Experience Report: What Patients Really Think” and discuss the factors that influence a patient’s decision to choose a physician as well as the key to building long-lasting relationships.

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Enhancing Patient Loyalty: Effective Strategies to Solve Retention Challenges
Article
Patient retention

Enhancing Patient Loyalty: Effective Strategies to Solve Retention Challenges

Maintaining a steady patient base is important for the success and sustainability of your medical practice. Here’s a look at important aspects of patient retention, why it’s important, and how you may be able to improve.

December 21, 2023
·
7
min
read
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The Human Touch: How Personalized Patient Outreach Can Transform the Patient Experience
Article
Patient satisfaction

The Human Touch: How Personalized Patient Outreach Can Transform the Patient Experience

With an effective patient outreach strategy, you may be more likely to keep patients engaged. In this post, we outline key information about automated patient outreach and patient outreach solutions that may help you stay ahead of the competition.

December 4, 2023
·
8
min
read
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The Importance of Self-Scheduling in Enhancing Patient Satisfaction
Article
Patient satisfaction

The Importance of Self-Scheduling in Enhancing Patient Satisfaction

Explore ways self-scheduling can help streamline healthcare operations and improve the overall patient experience.

June 15, 2023
·
7
min
read
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VitalSkin Dermatology Supports Patients In Era of Rapid Growth

Klara’s team is unmatched in terms of responsiveness, product knowledge and customer focus. I’ve worked with many vendors in the past, and none come close to the trust, communication and willingness to help us find solutions that will help us scale.

Katie Thielsen, Brand Manager, VitalSkin Dermatology

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Patient survey

How would you rate your practice’s website?

Take quiz

Trending: Enhancing Medical Practice Efficiency With Interoperability

How to Get More Out of Your EHR Investment With Patient Engagement
White paper
EHR

How to Get More Out of Your EHR Investment With Patient Engagement

There’s no denying that EHRs work hard for medical practices. But did you know that when you connect the right technology platforms — like a patient engagement tool — your EHR can work even harder on your behalf?

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How Klara Helps athenahealth Customers Evolve Their Patient Communication
Webinar
EHR

How Klara Helps athenahealth Customers Evolve Their Patient Communication

Is your medical practice juggling phone calls instead of using technology that streamlines patient communication? Watch this 45-minute webinar to discover how connecting Klara with athenahealth can help your practice consolidate all communications within one, intuitive platform. From message routing to scheduling to reminders, learn how Klara has you covered.

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Klara Revolutionizes Patient Intake Processes for athenahealth Users, Saving Time and Enhancing Healthcare Efficiency
Article
Klara announcements

Klara Revolutionizes Patient Intake Processes for athenahealth Users, Saving Time and Enhancing Healthcare Efficiency

The leader in patient communication and engagement is proud to introduce its groundbreaking Patient Intake feature, designed exclusively for athenahealth users.

May 1, 2024
·
4
min
read
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Interoperability Defined & What it Means for Medical Practices
Article
Healthcare tech

Interoperability Defined & What it Means for Medical Practices

Learn what interoperability in health information technology is, and how choosing systems that work together can improve your medical practice’s operational efficiency and increase patient access to health information.

May 17, 2022
·
4
min
read
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One Unified Goal: Increasing Patient Engagement and Healthcare Access For All
Article
EHR

One Unified Goal: Increasing Patient Engagement and Healthcare Access For All

Discover Klara's plan to enhance its current EHR and PM system interfaces, as well as focus on building out new, more advanced interfaces for medical practices.

March 30, 2022
·
3
min
read
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Forest Lane Pediatrics Saves Hours Each Day

In pediatrics, parents want to reach someone right away to help their sick child. Klara allows these parents to send us photos, fill out forms and communicate faster than being on hold or waiting for a voicemail to be returned.

Chris McGonnell, MD, Forest Lane Pediatrics

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Cost calculator

Discover how much phone tag may be costing your practice

How many outbound patient calls does your practice make per day?

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Klara + Nextech: Deeply integrated to change how you communicate with patients
Article
EHR

Klara + Nextech: Deeply integrated to change how you communicate with patients

Patients are becoming more active players in their care than ever before. And when you look at what patients want, 96% of patient complaints are actually based on poor service, with only 4% based on poor care. The number one driver of this is poor …

October 28, 2019
·
5 min read
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Text message appointment reminders reduce no-shows by 38%, study finds
Article
Practice efficiency

Text message appointment reminders reduce no-shows by 38%, study finds

No-shows can be a costly experience for any health care practice. With demands placed on physicians to see more patients than ever before, patients who fail to show up to their appointments can create appointment backlogs and contribute to practice …

October 17, 2019
·
5 min read
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What is an Encrypted Messaging App?
Article
Healthcare tech

What is an Encrypted Messaging App?

Healthcare data can be worth thousands of dollars on the dark web, according to Forbes. Rather than individual pieces of demographic information, healthcare records contain all manner of sensitive patient data, including Social Security numbers …

September 24, 2019
·
5 min read
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Patient Engagement is the Key to Patient Satisfaction
Article
Patient satisfaction

Patient Engagement is the Key to Patient Satisfaction

Patient engagement is becoming more and more important for maintaining patient satisfaction. As a healthcare professional, you need to ensure that you’re meeting patients’ demands in order to stay relevant in today’s increasingly competitive …

August 12, 2019
·
5 min read
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Study Finds EHR Messaging Overload Contributes to Physician Burnout
Article
Practice efficiency

Study Finds EHR Messaging Overload Contributes to Physician Burnout

Physician burnout is a pervasive issue spreading through specialities across the healthcare industry. Based on a recent study conducted at the Palo Alto Medical Foundation (PAMF), physicians reported that receiving an overwhelming amount of EHR …

July 12, 2019
·
5 min read
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Is Email HIPAA Compliant?
Article
Healthcare tech

Is Email HIPAA Compliant?

For healthcare providers, understanding HIPAA compliant email is an important part of patient communication in the digital age. The short answer to the question “is email HIPAA compliant?” is no. At least, not without putting strong cybersecurity …

July 2, 2019
·
5 min read
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4 new features to save you time and hassle
Article
Klara announcements

4 new features to save you time and hassle

Whenever we talk to customers, we’re always struck by how much you do, and how busy your days are. That’s why we’re always looking for ways to save you time and frustration, or just to make work a little easier. Today, we’re launching four new…

March 19, 2019
·
5 min read
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Goodbye paper forms, hello eForms!
Article
Patient satisfaction

Goodbye paper forms, hello eForms!

We’ve seen it firsthand — paperwork is a painful experience. Patients often don’t show up early to fill out paperwork, so appointments get backed up and the rest of the day’s patients are forced to wait. And then you have to spend…

January 23, 2019
·
5 min read
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A Short Story on HealthTech Evolution (2018)
Article
Healthcare tech

A Short Story on HealthTech Evolution (2018)

Here is a short story of healthcare technology evolution in the US: While most US industries were already taking care of automated transactions and data in 1990, health care organizations were struggling with paper clips to electronic conversion…

August 15, 2018
·
5 min read
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Klara raises $11.5m in Series A to Build the Fabric of Healthcare Communication
Article
Klara announcements

Klara raises $11.5m in Series A to Build the Fabric of Healthcare Communication

Today, we’re very excited to announce our $11.5m Series A financing led by FirstMark Capital, and joined by existing investors such as Lerer Hippeau, Project A Ventures, and Atlantic Labs. We’re equally excited to welcome some amazing entrepreneurs

August 9, 2018
·
5 min read
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How Klara’s Website Chatbot Helps Practices Grow 2018
Article
Practice efficiency

How Klara’s Website Chatbot Helps Practices Grow 2018

Many practices spend countless hours trying to get their Marketing right, while forking over significant money to do so. Having an online presence is essential in today’s world, not just for the healthcare industry, but for all businesses. This …

July 19, 2018
·
5 min read
Read more
The Patient Experience Strategy In Healthcare 2018
Article
Patient satisfaction

The Patient Experience Strategy In Healthcare 2018

As technology and patient-centric care continues to improve, consumers are becoming more and more intolerant for old practices of healthcare such as long waits, poor communication, and out of date office procedures. The healthcare world …

July 19, 2018
·
5 min read
Read more
White paper
Patient satisfaction

What do patients really think? It’s time to find out.

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White paper
EHR

How to Get More Out of Your EHR Investment With Patient Engagement

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White paper
Healthcare tech

6 Important Factors to Look for When Shopping for Medical Practice Technology

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White paper
Practice efficiency

The Future of Remote Work for Medical Practice Staff

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White paper
Practice efficiency

The State of Healthcare Staffing & Strategies for Planning Ahead in 2022

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White paper
Patient satisfaction

2021 Klara Patient Communication & Engagement Survey Report

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White paper
Practice efficiency

Does Your Medical Practice Need a Call Center?

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White paper
Healthcare tech

10 Tips for Preventing a Medical Practice Security Breach

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White paper
Patient satisfaction

7 Must-Haves for a Successful Practice in the New Normal

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White paper
Healthcare tech

The Essential Guide to Telemedicine in the Time of Coronavirus/COVID-19

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White paper
Patient retention

Why a contactless patient experience is essential to your practice’s growth

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White paper
Revenue

7 Ways Better Patient Communication May Help Improve Your Bottom Line

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White paper
Practice efficiency

Step-by-step guide to reopening your practice during COVID-19

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VitalSkin Dermatology Supports Patients In Era of Rapid Growth
Success story
Patient retention

VitalSkin Dermatology Supports Patients In Era of Rapid Growth

Dermatology
·
62 providers
·
Across the Midwest

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Metropolis Dermatology Decreases No-Show Rates
Success story
Revenue

Metropolis Dermatology Decreases No-Show Rates

Dermatology
·
12 providers
·
California

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OB/GYN Associates of Erie Boosts Patient Engagement and Collaboration
Success story
Patient satisfaction

OB/GYN Associates of Erie Boosts Patient Engagement and Collaboration

OB/GYN
·
35 providers
·
Erie, Pennsylvania

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Center for Complex Neurology Overcomes Staffing Shortages
Success story
Patient satisfaction

Center for Complex Neurology Overcomes Staffing Shortages

Neurology
·
3 providers
·
Phoenix, AZ

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Forest Lane Pediatrics Saves Hours Each Day
Success story
Practice efficiency

Forest Lane Pediatrics Saves Hours Each Day

Pediatrics
·
18 providers
·
Dallas, Texas

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How to Drive Practice Growth by Improving Patient Retention
Webinar
Patient retention

How to Drive Practice Growth by Improving Patient Retention

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Reducing Burnout & Boosting Efficiencies with Patient Intake
Webinar
Practice efficiency

Reducing Burnout & Boosting Efficiencies with Patient Intake

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Tackling the Patient Billing Problem: Turn Financial Stress into Success
Webinar
Practice efficiency

Tackling the Patient Billing Problem: Turn Financial Stress into Success

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Patient Intake: Complete Your Patient Journey with Klara
Webinar
Klara announcements

Patient Intake: Complete Your Patient Journey with Klara

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The Patient-Centric Practice: Harnessing Patient Insights to Attract & Retain Patients
Webinar
Patient satisfaction

The Patient-Centric Practice: Harnessing Patient Insights to Attract & Retain Patients

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What Patients Really Want: Where Does Your Practice Stack Up?
Webinar
Patient satisfaction

What Patients Really Want: Where Does Your Practice Stack Up?

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How Klara Helps athenahealth Customers Evolve Their Patient Communication
Webinar
EHR

How Klara Helps athenahealth Customers Evolve Their Patient Communication

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Your Patient Has Something to Say! Are You Listening?
Webinar
Patient retention

Your Patient Has Something to Say! Are You Listening?

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Power Up Your athenahealth EHR with Patient Engagement
Webinar
EHR

Power Up Your athenahealth EHR with Patient Engagement

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How Greenway Health Customers Turn High Phone Volume Into Seamless Texting With Klara
Webinar
EHR

How Greenway Health Customers Turn High Phone Volume Into Seamless Texting With Klara

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The Future of Healthcare Technology: Providing a Patient-Centric Approach to Communication
Webinar
Healthcare tech

The Future of Healthcare Technology: Providing a Patient-Centric Approach to Communication

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Automation, AI & Beyond: See How Klara Helps Practices Meet Increasing Demands
Webinar
Practice efficiency

Automation, AI & Beyond: See How Klara Helps Practices Meet Increasing Demands

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Powering Patient Engagement: How Facial Pain Specialists Streamlines Communication with Klara
Webinar
Patient retention

Powering Patient Engagement: How Facial Pain Specialists Streamlines Communication with Klara

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Increasing Healthcare Access: How Real-Life Practices Connect With & Retain More Patients
Webinar
Patient retention

Increasing Healthcare Access: How Real-Life Practices Connect With & Retain More Patients

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How Top Practices Use Klara & Greenway Health to Improve Patient Access
Webinar
EHR

How Top Practices Use Klara & Greenway Health to Improve Patient Access

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How DeMera Allergy Uses Klara & Modernizing Medicine to Improve Operational Efficiency
Webinar
EHR

How DeMera Allergy Uses Klara & Modernizing Medicine to Improve Operational Efficiency

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Innovative Strategies to Mitigate Staffing Shortages at Your Practice
Webinar
Practice efficiency

Innovative Strategies to Mitigate Staffing Shortages at Your Practice

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Conquering the Phone: How Hetland ENT Manages Call Volume with Secure Messaging
Webinar
Practice efficiency

Conquering the Phone: How Hetland ENT Manages Call Volume with Secure Messaging

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How Embracing Digital Trends Can Improve the Patient Experience
Webinar
Healthcare tech

How Embracing Digital Trends Can Improve the Patient Experience

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How Schweiger Dermatology Manages 15K+ Patient Conversations a Week
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Practice efficiency

How Schweiger Dermatology Manages 15K+ Patient Conversations a Week

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How to enable telemedicine & effective patient communication
Webinar
Healthcare tech

How to enable telemedicine & effective patient communication

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5 Ways to Differentiate Your Practice | Klara + Doctor.com
Webinar
Patient retention

5 Ways to Differentiate Your Practice | Klara + Doctor.com

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How to Grow Your Practice Through a Personalized Patient Experience
Webinar
Patient retention

How to Grow Your Practice Through a Personalized Patient Experience

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How to make your plastic surgery and aesthetics practice stand out by going virtual
Webinar
Patient retention

How to make your plastic surgery and aesthetics practice stand out by going virtual

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How to thrive as an independent practice post-pandemic
Webinar
Patient satisfaction

How to thrive as an independent practice post-pandemic

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Setting up the virtual extension of your practice: How to get started
Webinar
Healthcare tech

Setting up the virtual extension of your practice: How to get started

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Setting up a contactless patient experience that helps your practice grow
Webinar
Healthcare tech

Setting up a contactless patient experience that helps your practice grow

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How to make telemedicine work for your practice beyond COVID-19
Webinar
Healthcare tech

How to make telemedicine work for your practice beyond COVID-19

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