OB/GYN Associates of Erie Boosts Patient Engagement and Collaboration
OB/GYN Associates of Erie is a 35-provider OB/GYN practice spanning 5 locations across the greater Erie, Pennsylvania, area, including Northeast Ohio and Western New York. The practice was looking for a patient communication tool that allowed patient-initiated messaging, and that staff would be able to utilize for clinical results and notifications. With the help of Klara, they’ve been able to provide their patients with a way to receive notifications about lab results and communicate in a discrete way without having to remember log-in credentials.
Our patients love being able to have discrete conversations with our staff via Klara, without having to find a private area to talk during the day.
ranking “above average”
total messages sent¹
Problems
- Lack of usage with previous messaging solution
- Patients wanted to initiate conversations more easily
- Clinical staff needed a way to communicate lab results quickly with patients
Results
- Seamless communication for patients and staff, in one place
- Patients are able to communicate with staff discreetly, without having to find a private place to take a phone call
- Medical staff can now share lab results quickly and easily with patients², which they love
1 From November 2021, when OB/GYN Associates of Erie became a customer of Klara, through April 2023
2 Results may vary depending on medical practice size, product usage and other variables.
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