Metropolis Dermatology Decreases No-Show Rates
Metropolis Dermatology, a 12-provider dermatology practice with three locations across the Los Angeles area. The practice was looking to improve how it engaged with patients while also streamlining workflows as the practice was scaling. Since implementing Klara, the practice has digitized its patient journey and freed up staff resources¹.
On a Monday prior to using Klara, we would easily have eight to ten no-shows. Now we are down to around two on Mondays, which is about an 80% decrease in our no-show rate.
patient NPS, ranking “great”²
appointments scheduled in Klara²
Problems
- Needed a way to quickly communicate with patients on a large scale
- Had a high amount of no-shows on Mondays
- Staff spent time on the phone calling patients with pending appointments
Results
- Klara’s integrated broadcast feature allows the practice to send mass communication to patients in a matter of minutes
- Utilizing Klara’s automated text appointment reminders, no-show appointments on Mondays decreased by 80%
- Staff saves hours daily by automating pending appointment communication with Klara
1 Results may vary depending on medical practice size, product usage and other variables.
2 From June 2021, when Metropolis Dermatology became a customer of Klara, through June 2023
Check our latest case studies
Transforming Patient Engagement by Embracing Two-Way Messaging
Learn how one practice implemented a two-way patient communication and messaging solution that resulted in fewer voicemails and quicker patient communication.
VitalSkin Dermatology Supports Patients In Era of Rapid Growth
Learn how VitalSkin Dermatology used Klara tools like self-scheduling and two-way messaging to increase patient access to providers across multiple locations.
OB/GYN Associates of Erie Boosts Patient Engagement and Collaboration
Learn how OB/GYN Associates of Erie switched their patient communication tools to Klara and saw an increase in patient engagement with discrete messaging option