Transforming Patient Engagement by Embracing Two-Way Messaging
Palmetto Gastro & Hepatology, a gastroenterology practice in the Central Savannah River Area, serves a substantial volume of patients at their combined office and Ambulatory Surgery Center (ASC). Facing challenges with inefficient workflows, high call volumes and voicemail backlogs, the practice recognized the need for enhanced patient communication. Implementing Klara led to fewer voicemails and quick communication with patients.
Since integrating Klara, we can manage some patient requests in seconds, which used to take us all day to keep up with. Responding through Klara has simplified our workflow, and we no longer miss crucial patient communications.
messages sent
patients opted for call-to-text
Problems
- Eliminate voicemail backlog to enhance patient communication
- Optimize workflows to prioritize patient requests
- Provide exceptional in-person care while supporting incoming calls
Results
- Simplified workflows and improved communication
- Two-way messaging allowed quicker response times
- Positive patient feedback on the ease of communication
Results may vary depending on medical practice size, product usage and other variables. Practice data from January 2023 through December 2023. The statements and conclusions contained herein reflect the opinions of Sabbaak Wariach and not those of Klara. Klara makes no representations or warranties as to the accuracy of any such information. Results may vary depending on medical practice size, product usage and other variables.
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