This new patient engagement solution will help streamline communication between patients and practices.
BOCA RATON, Fla. — July 29, 2024 — GI Alliance, a leading management company of managed gastrointestinal healthcare practices, has taken a significant step forward in enhancing its communication and care coordination by integrating Klara®, a leading patient communication and engagement platform, into its operations. With the addition of Klara, patients can now experience convenience and efficiency while receiving the highest standards of care.
With Klara, patients can conveniently message their healthcare team, receive appointment reminders, and securely share medical information—all through a user-friendly platform. Since implementing Klara, GIA has experienced approximately 12,000 to 15,000 interactions with patients per week and patients rate the experience greater than 9.5 out of 10 on average.
“We are excited about our partnership with Klara, as it demonstrates our continued commitment to using advanced technology to improve patient care,” explained Chase Finley, COO at GI Alliance. “By integrating Klara into our operations, we empower our patients with a convenient and efficient communication platform that supports our commitment to delivering exceptional healthcare experiences.”
Key benefits of the GI Alliance–Klara collaboration include:
- Enhanced Patient Communication: Klara enables real-time, two-way communication between patients and healthcare providers, fostering a more collaborative and responsive approach to care.
- Automate Manual Tasks: Practices can automatically send appointment reminders as well as pre-visit and post-visit instructions, reducing no-show rates and saving staff time.
- Secure Information Sharing: Klara’s solution for HIPAA-compliant practices ensures that patient information is securely transmitted, protecting patient privacy and confidentiality.
- Streamlined Care Coordination: Klara consolidates all patient communication into a single thread, auto-routing messages to the right staff member and streamlining internal communication.
“We are excited to work with GI Alliance to empower their patients with convenient and accessible communication tools,” said Ash Forsyth, Klara’s general manager. “Together, we are redefining the patient experience by leveraging technology to streamline communication and improve access to care.”
For more information, please visit klara.com.
About Klara
Klara’s conversational patient engagement platform helps healthcare organizations streamline patient communication, provide virtual care, collaborate as a team and automate many front desk tasks. Thousands of healthcare teams across more than 40 specialties use Klara to make their workflows more efficient, deliver an exceptional patient experience across the entire care journey and grow their patient volume. For more information, visit klara.com.
About GI Alliance
GI Alliance is the leading, physician-led, majority physician-owned network for gastrointestinal care in the U.S. GI Alliance supports practice management for over 880 independent gastroenterologists, delivering the highest quality GI care for patients in more than 400 practice locations across Arizona, Arkansas, Colorado, Connecticut, Florida, Illinois, Indiana, Kansas, Louisiana, Mississippi, Missouri, New York, North Carolina, Oklahoma, Rhode Island, Texas, Utah, Virginia, and Washington. GI Alliance partners with the nation’s premier GI physician practices supporting operational management, ancillary service development, and patient engagement, enabling practices to focus on providing the highest quality patient care while maintaining clinical autonomy. Investing in clinical research, care management strategies, and sharing knowledge across the network, GI Alliance streamlines patient care, equipping physicians with cutting edge skills and treatment protocols that improve the patient experience and ensure the best possible patient outcomes.
For more information: erin.mccoy@klara.com
