Read the latest news, tips, and strategies to help drive patient satisfaction

Klara + Nextech: Deeply integrated to change how you communicate with patients

Patients are becoming more active players in their care than ever before. And when you look at what patients want, 96% of patient complaints are actually based on poor service, with only 4% based on poor care. The number one driver of this is poor …

Text message appointment reminders reduce no-shows by 38%, study finds

No-shows can be a costly experience for any health care practice. With demands placed on physicians to see more patients than ever before, patients who fail to show up to their appointments can create appointment backlogs and contribute to practice …

What is an Encrypted Messaging App?

Healthcare data can be worth thousands of dollars on the dark web, according to Forbes. Rather than individual pieces of demographic information, healthcare records contain all manner of sensitive patient data, including Social Security numbers …

Patient Engagement is the Key to Patient Satisfaction

Patient engagement is becoming more and more important for maintaining patient satisfaction. As a healthcare professional, you need to ensure that you’re meeting patients’ demands in order to stay relevant in today’s increasingly competitive …

Study Finds EHR Messaging Overload Contributes to Physician Burnout

Physician burnout is a pervasive issue spreading through specialities across the healthcare industry. Based on a recent study conducted at the Palo Alto Medical Foundation (PAMF), physicians reported that receiving an overwhelming amount of EHR …

Is Email HIPAA Compliant?

For healthcare providers, understanding HIPAA compliant email is an important part of patient communication in the digital age. The short answer to the question “is email HIPAA compliant?” is no. At least, not without putting strong cybersecurity …

4 new features to save you time and hassle

Whenever we talk to customers, we’re always struck by how much you do, and how busy your days are. That’s why we’re always looking for ways to save you time and frustration, or just to make work a little easier. Today, we’re launching four new…

Goodbye paper forms, hello eForms!

We’ve seen it firsthand — paperwork is a painful experience. Patients often don’t show up early to fill out paperwork, so appointments get backed up and the rest of the day’s patients are forced to wait. And then you have to spend…

A Short Story on HealthTech Evolution (2018)

Here is a short story of healthcare technology evolution in the US: While most US industries were already taking care of automated transactions and data in 1990, health care organizations were struggling with paper clips to electronic conversion…

Klara raises $11.5m in Series A to Build the Fabric of Healthcare Communication

Today, we’re very excited to announce our $11.5m Series A financing led by FirstMark Capital, and joined by existing investors such as Lerer Hippeau, Project A Ventures, and Atlantic Labs. We’re equally excited to welcome some amazing entrepreneurs

How Klara’s Website Chatbot Helps Practices Grow 2018

Many practices spend countless hours trying to get their Marketing right, while forking over significant money to do so. Having an online presence is essential in today’s world, not just for the healthcare industry, but for all businesses. This …

The Patient Experience Strategy In Healthcare 2018

As technology and patient-centric care continues to improve, consumers are becoming more and more intolerant for old practices of healthcare such as long waits, poor communication, and out of date office procedures. The healthcare world …