Read the latest news, tips, and strategies to help drive patient satisfaction
GI Alliance to Implement Klara Solution to More than 15 Million Customers Across the Country
GI Alliance, a leader in managed gastrointestinal healthcare practices, has integrated Klara, a top patient communication and engagement platform, into its operations.
AI In Healthcare 2018
In 2018, the vast majority of healthcare practices are ill prepared for the value and changes Artificial Intelligence currently provides, and will continue to provide the industry overall. This includes the need to implement systems that accurately …
Why You Need Secure Messaging For Your Medical Call Center 2018
Medical Call Centers handle high amounts of phone traffic to alleviate stress and over capacitated phone lines at the front desk. The idea is to handle more volume, patient requests, and to make room for additional appointment bookings …
The Coming Baby Boomer Healthcare Crisis 2018
Who are the Baby Boomers, and how did this term come to fruition? Baby Boomers are the generation of Americans whose birthday falls between 1954 and 1964. During the financial ‘boom’ of the 1950’s shortly after the end of the Second World War …
Rising Healthcare Costs In The United States 2018
Annual Healthcare Costs of $10,348 per person United States health spending rising to 5.3% in 2018 is a reflection of higher prices of medical goods and services, and increased costs of Medicaid. In 2016, U.S. healthcare costs were $3.3 trillion.
Five Ways To Boost Your Medical Practice Revenue In 2018
“Good enough’ is no longer good enough. For today's medical practices, it's improve it or lose it” (Roy Aymond). These are wise words indeed.
Why Secure Messaging Is Essential In Healthcare?
Communication is the most frustrating aspect of the doctor patient relationship! The majority of medical practices in the United States do not centre their services around patient satisfaction.
5 Most Important Things To Look In A Secure Messaging Solution
Secure messaging is a fragmented market in healthcare. It can be quite confusing at times. Not only do you want to alleviate phone traffic, miscommunication, and stress, but you need a platform that will do all this...
5 Bizarre HIPAA Violations
Being HIPAA compliant is a very serious topic in the United States healthcare community. Following simple security and safety measures for confidential information should be common-sense, but to others…
Patient Engagement Strategy 101
Do you have a patient engagement strategy in place? A recent Deloitte survey found that 70% of respondents indicated that their organizations were moderately/somewhat ready to implement effective patient engagement strategies.
Millennial Healthcare Trends: Maybe we should be listening
Why do Millennials and the healthcare industry seem so diametrically opposed? They've taken to the streets (of the internet) to make light of the situation.
Our Journey to Solving the Patient Retention Problem
We're in 2017 and sending appointment reminder postcards. Well, most of us are, anyway. In an age of digital reminders, shared calendars and banner notifications, the healthcare industry is moving at a glacial pace...
Proven Tips to Get New Patients in The Door
What they found was "awful" A new study published in the journal Health Affairs uncovered startling statistics from "secret shoppers" (yes, they exist in healthcare too) of new patients looking to contact doctor offices for appointments.