Read the latest news, tips, and strategies to help drive patient satisfaction

GI Alliance to Implement Klara Solution to More than 15 Million Customers Across the Country

GI Alliance, a leader in managed gastrointestinal healthcare practices, has integrated Klara, a top patient communication and engagement platform, into its operations.

Klara Earns High Performance Recognition in G2 Market Reports

Klara’s software solution was named a top performer in the Spring 2024 G2 Market Reports, including for best estimated ROI in the small-business results index for HIPAA Compliant Messaging.

Klara Revolutionizes Patient Intake Processes for athenahealth Users, Saving Time and Enhancing Healthcare Efficiency

The leader in patient communication and engagement is proud to introduce its groundbreaking Patient Intake feature, designed exclusively for athenahealth users.

How a Two-Way Messaging Platform Can Help Practices

In this post, we discuss the definition of two-way messaging and its benefits if you're considering a new way to communicate with patients.

Enhancing Patient Loyalty: Effective Strategies to Solve Retention Challenges

Maintaining a steady patient base is important for the success and sustainability of your medical practice. Here’s a look at important aspects of patient retention, why it’s important, and how you may be able to improve.

The Human Touch: How Personalized Patient Outreach Can Transform the Patient Experience

With an effective patient outreach strategy, you may be more likely to keep patients engaged. In this post, we outline key information about automated patient outreach and patient outreach solutions that may help you stay ahead of the competition.

Klara Named 2023 Winner of BIG Award for Business for the Second Consecutive Year by Business Intelligence Group

The patient engagement leader was recognized for the second consecutive year as a finalist for Product of the Year in the 2023 BIG Awards for Business.

Communicating with Empathy: Tips for Messaging Patients

Empathy is a critical part of patient care and communication. In this article, you’ll learn techniques for showing empathy to your patients, both in person and via two-way messages, including text messages and other messaging platforms.

The Heart of Healthcare: Putting the Patient Experience First

In this post, we show you why the patient experience matters, how to measure the patient experience at your practice and provide potential areas where you may want to consider making improvements.

Benefits of Interprofessional Collaboration in Healthcare

Interprofessional collaboration involves providers working together on a patient’s care plan. It’s a true win-win for providers and patients — and this post shows you why.

A Guide to Helping Improve the Patient Intake Process

In this blog, we show you some potential strategies to help improve the patient intake process which may lead to reduced staff burnout and increased patient engagement.

Helpful Tips for Communicating With Elderly Patients

In this post, we delve into tips and insights to help you communicate more effectively with your elderly patients and create a more satisfying healthcare experience for them.