Many medical practices think that having a Online Patient Registration Forms on their website is a great way of offering convenience to patients.
Providing a pdf link to Patient Registration Forms on your website can be toxic to your operations. We propose integrating patient registration forms into your in-office workflow environment via application. Here us out:
FACT: US National benchmark for registration in practice = 5-12 minutes 4 minutes if established, 14 minutes if new patient.
Online Patient Registration Forms Are a Nightmare
(Skip ahead if you know patient registration forms are a nightmare, and are looking for a solution. We named the section - The Solution, because, of course we did)
If a patient is taking 15 minutes in the practice for registration. This means patient is spending more time than with physician!
All the information that medical practices are trying to collect is important because it has a direct impact on the physician productivity. Think of a patient encounter with physician, there are 5 key steps to an efficient visit-
- Opening conversation with questions
- Establishing patient expectations
- Understanding patient beliefs
- Making decisions
- Closing conversation
Clearly, research shows that good communication leads to following results –
- Better patient outcomes
- Better patient satisfaction
- Better office efficiency
- Better physician satisfaction
Hence, this is why medical practices want to collect as much data as possible from the patient so that patient-physician communication is most effective and efficient!
However, the patient registration forms on the websites are a nightmare for several reasons:
- These forms have too many questions, even though practices are now getting smarter and making a 1-page questionnaire, there are still 70% of practices that have way too long forms.
- On an average, 1 in 2900 visitors (0.03%) on the website ever downloads a patient registration form. Moreover, there is little data that confirms that they actually submit it back to the practice after filling it.
- Practices are losing patients because they are creating a barrier by asking too much information upfront.
- Not many people have printers and scanners handy. Asking patients to download, print and fill the form is like digging a hole in the mountain, too much to ask for.
- More and more people (over 50%) are surfing the internet using mobile devices. These forms are not mobile optimized and no one uses them.
Behavioral science suggests that people are too lazy to fill-in too much information upfront. A better strategy is to on-board them with bare minimal data and then gather more information afterwards. This doesn’t have to be at the actual patient-physician encounter, but could be in a streamlined split conversation. For e.g. ask for patient email and phone number at the beginning, once that information is captured invite them to your app or portal and then collect rest of the information using text chats or emails.
Streamlined Patient Communication via App
The results are better when patient communication is streamlined and there is no over-dose of information. Information is sent and received on a single platform, like Klara. Individual patients have their accounts connected to doctor offices, pharmacies and specialists. You do not have to worry about phone calls, faxes, forms and emails coming through your office with information.
Your Patients Prefer Klara
Using the right technology will help practices build interactive questionnaires with top class mobile experience and higher conversions. Moreover, the ease of customization of patient forms can revolutionize a practice’s workflow and cut out on all the manual tasks and paper work. So, if you are using those printable pdf registration patient forms, then please get rid of them today! Consider getting started with Klara to streamline your office operations (and assuage your headaches).
You can easily on-board patients on auto-pilot using Klara. Don't believe, try it by yourself. Claim your free scoping call to learn more about joining Klara.